Businesses are bound to crash once their customers are repeatedly turned off by their experiences with the employees to the point they seek alternatives. In order for your company to grow, you have to ensure positive customer experiences are the norm with your staff – not the exception, because happy employees create happy customers. We have all been there at… Read more →
Managers often brush emotional issues aside as are unworthy of their time and attention, but the costs of not dealing with these problems is often far greater. Employees end up focusing less on their work and more on their emotional issues. When an employee can’t control their emotions at work, whether it’s because of problems at home or conflict in… Read more →
Mentoring gives employees room to grow, and someone to actively learn from. It also prepares managers and even lower-level employees for leadership positions within your organization. However, not all mentoring programs are created equal. Without the right pieces in place, it can be a waste of everyone’s time. Use these tips to support your new mentor program, allowing your employees… Read more →
When managing employees, your patience is sometimes tested by lack of motivation, resistance to your requests and particularly stubborn individuals. However thin your patience gets stretched though, there are things you should never say to employees. Real leaders speak carefully. Unlike the average worker, the onus falls upon the boss to keep their nose clean when it comes to verbal… Read more →