For many employees, the annual performance review is the most stressful work conversation they will have all year. For managers, this meeting is just as tense. How should you, as a manager, go about conducting an effective annual performance review? Employees all over the world dread the annual performance review. They often look to this yearly evaluation with anxiety, annoyance… Read more →
To get the best outcome from your regular employee surveys, you need to start with introducing them effectively to your team. The worst thing you can do is just hit send, without forewarning. This article explains. Congratulations! You’ve decided to start sending regular employee surveys to collect your teams’ attitudes on your company culture, engagement levels, happiness and other valuable… Read more →
Conflict is unavoidable. In fact, on average in the United States, it is estimated that conflict can cost employers as much as $1 million a year. While conflict is unavoidable, though, this doesn’t mean that an effective resolution is out of reach. Let’s look at the Thomas-Kilmann model. The Thomas-Kilmann model is the idea that everyone thinks differently and handles… Read more →
Businesses are bound to crash once their customers are repeatedly turned off by their experiences with the employees to the point they seek alternatives. In order for your company to grow, you have to ensure positive customer experiences are the norm with your staff – not the exception, because happy employees create happy customers. We have all been there at… Read more →