Tag Archive for customer service

Employee engagement and customer service

How Employee Engagement Affects Customer Service

You’ve probably heard it a thousand times:  happy employees lead to happy customers. The idea that employee engagement affects customer service and retention is intuitive. Employee engagement affects customer service in a number of positive ways. It seems only natural that a disengaged employee is less likely to provide a good customer service experience (and even less likely to provide an outstanding one).… Read more →